Frequently Asked Questions
Everything you need to know about your musical journey at Kraft Music
What is the typical shipping timeframe for digital pianos and keyboards?
Most orders are processed within 24 hours. Standard ground shipping typically takes 3-5 business days, while larger items requiring freight delivery may take 7-10 business days.
Do you offer financing options for high-end synthesizers and workstations?
Yes, we partner with several financing providers to offer flexible monthly payment plans, including 0% APR options for qualified buyers on select brands.
What is Kraft Music's return policy?
We offer a 30-day return period for most products. Items must be in original, brand-new condition with all packaging and accessories to receive a full refund.
Are Kraft Music 'Bundles' worth it?
Absolutely. Our exclusive bundles are curated by product experts to include essential accessories like stands, headphones, and cables at a significant discount compared to buying them separately.
Do my electronic instruments come with a warranty?
All new products include the full manufacturer's warranty. Kraft Music also offers extended service plans for additional peace of mind regarding technical components.
Can I get technical support for my new gear?
Yes, our team of Sales Advisors are also product experts. We provide free lifetime technical support to help you set up and troubleshoot any equipment purchased from us.